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October 17, 2021  
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Customer Support Specialist III

Position Description

The Customer Support Specialist III - The Customer Support Specialist III is also responsible for the maintenance of data for evaluation purposes and tracking data documentation. Ensures and documents family outreach is conducted: advise and assists families with access to services including monitoring and follow-up; coordinate and verify the collaboration of service partners.

Essential Functions:

Performs family outreach by arranging services, home visits, and follow-up.

Advises families on services available to them through the Judy Center Program or community agencies and follow-up to ensure services are accessed.

Ensures highly visibility, accessibility, and investment, on site daily.

Develops strategies for increasing program visibility and expansion, including recruitment of families and new family service partners. Coordinates any service issues affecting the partners.

Collaborates with the site coordinator, and partners for outreach activities.

Maintains data base of all services provided and the key contact person compile and submit required reports to site coordinator.

Plans and facilitates service coordination meetings among partners.

Ensures that children's serious issues are brought to the attention of the site coordinator.

Ensures appropriate coordination between families and service providers.

Tracks home visits and telephone contacts, maintain written case management reports for Judy Center evaluation purposes, and provide information to the site coordinator.

Maintains data base of all services provided and the key contact person compile and submit required reports to site coordinator.

Plans, implements and attends various activities and events. Documents Judy Center family attendance.

Obtains and distributes brochures of interest to parents, i.e. child care, health issues, developmental stages, etc.

Makes recommendations and referrals to families regarding dual enrollment.
Participates in IFSP, IEP Meetings and coordinate with IEP Chairpersons.

Regularly attends and actively participates in regularly scheduled meetings between the Judy Center and Head Start.

Attends statewide Judy Center meetings.

Collaborates with site coordinator with presentations on the Judy Center for organizations, agencies, and conferences.

Attends Hoyer Center events including periodic evening workshops and events.

Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follow federal laws, state laws, school board policies, and professional standards.

Additional Information

Salary: $30
Employment Type: Full-Time    Part-Time    Contractor    Intern    
Position Location: New York
Number of Positions: 4

Contact Information

Steve Carla
Phone: 9724869666

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